Pörtner Seats is a Lande Group brand
Production (series, tailor-made)  |  Design + Development  |  Spares + Service
Manufacturer for 40 years

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Pörtner Seats GmbH

Neuenkirchener Str. 171
D-32139 Spenge
Germany

Telephone +49 (0) 5225 – 400 98 62
Fax +49 (0) 5225 – 400 98 63

E-Mail info@poertner-seats.de

Managing director  A.A.J. van der Lande
C.o.C.  Bad Oeynhausen HRB 15424
V.A.T.  DE 282 275 845

Bank details
Volksbank Bielefeld-Gütersloh
IBAN: DE41 4786 0125 1407 5214 00
BIC: GENODEM1GTL

Design, concept & technical implementation  Schaafkopp.de
Photos  Werbestudio Tatura

General delivery conditions VSM VIFKANTEC

Joint general delivery conditions of the VSM Association of Manufacturers of System Office and Business Furniture (trade organization of the FME-CWM Association) and VIFKANTEC Trade Association for Office Products, Systems & Services (Affiliated to the Dutch Association for Information and Communication Technology)
Filed at the Office of the District Court In The Hague on 6 December 2001 under number 154/2001.

Article 1 General

1. These conditions apply to all legal relationships between the parties under the present agreement, or further agreements in the future, or for other reasons. Statements by the party adopting the present delivery conditions (hereinafter referred to as 'the commissionee') are not intended as binding. They are therefore without engagement, in so far as the opposite is not unambiguously apparent. Application of general conditions invoked by the opposite paraty of the commissionee is expressly excluded.
2. In these delivery conditions the following meanings shall apply:
- product: items as well as services, such as maintenance, advice and inspection.
In these delivery conditions the following meanings, among others, shall apply:
- the commissionee: anyone who refers to the present delivery conditions in his offer;
- the client: the party to whom the above-mentioned offer is addressed;
- service: contracting for work.

Article 2 Offers and agreement

1. Offers issued by the commissionee are not intended as binding. They are therefore without obligation, unless the opposite is unambiguously apparent.
2. Information indicated in catalogues, illustrations, drawings, standardization sheets, etc. is not binding, except in so far as it has been expressly incorporated in a contract signed by the parties or an order confirmation signed by the commissionee, without prejudice to the responsibility of the client for the information he has provided. Minor dimensional differences or minor changes in design or components desirable for purposes of effective execution are excepted.
3. If the agreement is entered into in writing, it shall come into effect on the date of signature of the contract by the commissionee, or on the date on which the written order confirmation is sent by the commissionee.
4. The commissionee shall not be obliged to make subsequent repeat delivery of products supplied, if such products have been taken out of production or removed from his current product range for any other reason.
5. The offer issued by the commissionee and any drawings and schedules provided by him shall remain his property and, if no order results with the commissionee, shall be returned to him without delay. They may not be copied, in whole or in part, nor shown to third parties, without the express permission of the commissionee.
6. The client warrants that no information relating to manufacturing or construction methods used by the commissionee shal be shown to, made known to or used by third parties.
7. Unless expressly indicated otherwise, every offer is based on execution under normal circumstances and during the commissioneeís normal working hours. If delivery or assembly take place outside normal working hours, an uplift shall be applied to the normal hourly rate, as follows:
- 30% on normal working days, provided that during the night the uplift shall be 40% ;
- 60% on Saturdays;
- 100% on Sundays and public holidays.
8. The commissionee reserves the right to charge costs associated with any offer and/or agreement to the client.

Article 3 Price

1. The prices indicated for delivery in the Netherlands are carriage paid to the client and for deliveries abroad: free Dutch border. Prices quoted exclude VAT and other levies imposed by the authorities.
2. In the case of orders for less than 2,500 euro net list price, excluding value added tax, the commissionee will charge actual shipping costs or a fixed uplift for shipping costs.
3. If desired by the client, the commissionee will arrange shipment to the internal destination without charge, provided that the products supplied can be transported to the internal destination with a lift sufficiently large for platform trucks and pallet trucks and without further hindrance, so that, if these conditions cannot be met, the commissionee will charge extra costs based on the number of man-hours involved.
4. If the delivery is postponed or brought forward at the clients request, the commissionee shall be entitled to reimbursement of the costs arising for him from such postponement or bringing forward and to the statutory rate of interest on the price of the products involved in the postponement.
5. If delivery at or near the place of delivery requires extra manhours as a result of the absence of paved surfaces or roads, or as a result of other circumstances, the commissionee shall be entitled to charge separately for such hours.
6. The commissionee will charge without further uplift for any changes in wages or in costs of raw or other materials, to the extent that they are incurred or used for the specific purpose of the agreed performance, and that occur more than three months after entry into an agreement.
7. Any installation or assembly costs, packaging and other costs incurred in connection with the delivery are not included in the price.
8. The commissionee is entitled to add to the net invoice amount, excluding value added tax, a credit restriction surcharge of 2%, indicated separately on the invoice. If the invoice is paid before or on the due date, the client may deduct said amount from the invoice.

Article 4 Delivery

1. Indications of delivery dates in offers, confirmations and/or contracts are given on the basis of the best available information and will be observed as far as possible, but are not binding. If such delivery dates are not met, the commissionee shall consult the client.
2. The commissionee shall have fulfilled his delivery obligation once he has delivered the products in the Netherlands, free at the premises (ground-floor entrance hall) or, outside the Netherlands, free Dutch border, without prejudice to the fulfillment of any other agreed undertakings. Delivery shall also mean agreed partial deliveries.
3. The commissionee reserves the right, after consultation with the client, to make and invoice partial deliveries.
4. The delivery time shall commence at the latest of the following times:
a. the date of conclusion of the agreement;
b. the date of receipt by the commissionee of the documents, information, permits, etc., required for execution of the order;
c. the date of fulfillment of the formalities required for commencement of the work;
d. the date of receipt by the commissionee of any prepayment required by the agreement to be made before commencement of the work.
5. The client is obliged to take delivery of the products purchased by him at the location described in article 4, section 2. In case of failure by the client to do so, the commissionee shall be entitled, without notice of default, to demand payment of the agreed purchase price for the products, delivery of which has not been taken, and the client shall be deemed to have taken delivery of the said products from the commissionee, after which they shall be stored for the account of and at the risk of the client against payment of all costs arising therefrom, without prejudice to the commissionee's other rights.

Article 5 Assembly

1. Assembly is deemed to be able to take place in normal working conditions and during the normal working hours of the commissioneeís assembly department. If the work has to take place wholly - or partly - outside normal working hours, the uplift indicated in article 2, section 7 will be charged to the client.
2. Where necessary, the assembly work is based on drawings sent to the client in advance. The dimensions and information indicated herein should be checked by the client in situ. Copies of the relevant drawings shall be signed by the client for approval and returned to the commissionee. Assessment of the suitability of the structure of the building in which the products are to be assembled is the responsibility of the client.
3. Notwithstanding the provisions of section 1, the client shall ensure for his own account and risk:
a. that work that does not form part of the order to the commissionee, such as electrical, cutting and breaking, masonry, plastering and/or painting work or other such work, has been carried out correctly and on time;
b. that lighting and power current are available at a reasonable distance and that the rooms or areas in which the work is to be performed are clean, dry and adequately heated;
c. that the products supplied can be transported to the place of assembly using a lift large enough for platform trucks or pallet trucks. Other work by third parties may not prevent unhindered progress of the transport through the building and/or continuous assembly;
d. that products supplied but not assembled, and tools, can be stored in lockable areas or rooms that are accessible only to the commissionee and that are suitable for the storage of such products and tools.
4. In the event of loss of time as a result of missing items or a cause for which the commissionee is not liable, such extension to the delivery time shall be permitted as is reasonable considering all the circumstances. Article 3, section 4, shall apply mutatis mutandi to this extension.
5. The client is liable for damage to products or tools, and for loss thereof, unless the commissionee is guilty of gross negligence or willful intent in this regard.

Article 6 Trial installations

1. If desired by the client, a trial installation may be made on the following conditions.
2. Trial installation shall mean the installation on approval of products with standard specifications and a gross list price of not more than 7,500 euro excluding value added tax, together with relevant accessoiries, in a room or area to be made available by the client, for the purpose of visualising the work area or design in which the client is interested.
3. By way of contribution to the cost of the trial installation, the commissionee shall invoice the client for two-thirds of the gross list price of the products concerned, plus value added tax. immediately after installation thereof. Transport costs in both directions in the Netherlands and any assembly costs shall not be separately invoiced, which shall also not be the case after termination of the trial installation.
4. If the client wishes to retain the products, they will then be invoiced by the commissionee, taking account of the payment already received pursuant to section 3.
5. The client is liable in respect of a trial installation for use of, damage to or theft or loss of the products for an amount not exceeding the gross list-price value of the products concerned.

Article 7 Advice and project costs

1. The costs of making a preliminary study and/or design proposal, making drawings and/or floor plans, and managing the setting up, co-ordination and/or execution of a project are for the clients account.
2. Copyright in advice, drawings, scenario, illustrations and descriptions provided by the commissionee shall at all times be retained by the commissionee.
3. Advice is drawn up and given to the best of the knowledge and ability of the party concerned. The commissionee is in no way whatsoever liable for storage capacities, results and/or anticipated performance of the products supplied or to be supplied by him, indicated in the advice.

Article 8 Payment

1. Unless otherwise agreed in writing, invoicing wi11 take place as follows:
a. up to 25,000 euro excluding value added tax: immediately after delivery in accordance with article 4, section 2;
b. from 25,000 euro or more excluding value added tax:
- 30% with order;
- 60% when the products are ready for shipment;
- 10% on completion of delivery in accordance with article 4, section 2;
c. if the client fails to take delivery
2. Payment should be made within thirty days after invoice date in a manner reasonably indicated by the commissionee. The client shall be liable for payment of the statutory interest rate with effect from the due date. Costs reasonably incurred by the client in respect of collection of payment or exercising of rights in another manner, including all costs charged by outside experts as well as costs established judicially, shall be reimbursed by the client. In the case of a principal amount owed of not more than 5,000 euro these costs shall be determined as a fixed sum of 15% of the amount owed, with a minimum of 100 euro. In the case of a principal amount owed exceeding 5,000 euro these costs shall be determined as a fixed sum of 10% of the amount owed.
3. Payments made by the client shall in each case be applied to fulfilment of all interest and costs owed and subsequently to invoices due and payable, which have been outstanding longest, even if the client indicates that the payment relates to a later invoice.
4. If and in so far as the product supplied is defective according to the client, he shall not be entitled to refuse payment or to suspend his payment obligation with regard to products from the same shipment or delivery in respect of which no complaints have been notified.

Article 9 Transfer of ownership, granting/transfer of rights

1. Products delivered to the client shall remain the property of the commissionee until such time as the client has paid in full to the commissionee all amounts owed by the client to the commissionee on account of deliveries or work, including interest and costs.
2. The commissionee shall where appropriate be entitled to unhindered access to the items delivered. The client shall render all co-operation to the commissionee in order to enable the commissionee to exercise the retention of title indicated in section 1 by taking back the items delivered, including any dismantling required therefor.

Article 10 Risk

Items are at the risk of the commissionee until the time at which they have been placed under the actual control of the client, or of third parties engaged by the client.

Article 11 Claims and warranty

1. Claims in respect of visible defects shall be made immediately after discovery, but not later than fourteen days after actual transfer of the item to the client, in a written notification from the client to the commissionee. Claims in respect of invisible defects shall be made immediately after discovery, but not later than fourteen days after expiry of the warranty period referred to in sections 2 and 3, in a written notification from the client to the commissionee. After expiry of the periods indicated, any claim against the commissionee in respect of the defects concerned shall lapse. Legal action in respect thereof shall be brought within one year of the timely notification of a claim, on penalty of cancellation.
2. Notwithstanding the limitations indicated hereafter, the commissionee warrants both the soundness of the product supplied by him and the quality of the materials used and/or delivered therefor, in the case of normal use, for a period of twelve months after delivery in accordance with article 4, section 2, and excluding visible defects.
3. Sections 1 and 2 apply mutatis mutandi to defects whose cause lies exclusively or predominantly in faulty assembly or installation by the commissionee. If assembly or installation of the product is carried out by the commissionee, the periods referred to in sections 1 and 2 shall commence on the day on which assembly or installation is completed by the commissionee, provided, however, that in that case the warranty period will in any case end once twelve months have elapsed since delivery in the meaning of article 4, section 2.
4. The guarantee shall in all cases exclude defects that occur in or result entirely or partly from:
a. failure by the client to observe operating and/or maintenance instructions, or use in a manner other than the normal anticipated use;
b. normal wear and tear;
c. assembly, installation or repair by third parties, including the client;
d. the application of any government regulation regarding the nature or quality of the materials used;
e. used materials or items employed in consultation with the client;
f. materials or items supplied to the commissionee by the client for processing;
g. materials, items, working methods and designs, in so far as they are used on the express instructions of the client, as well as materials and items supplied by or on behalf of the client;
h. components obtained by the commissionee from third parties, to the extent that such third party has not provided warranty to the commissionee.
5. If the client fails to fulfil, to fulfil correctly or to fulfil on time any obligation arising for him from the agreement entered into with the commissionee or from an agreement associated therewith, the commissionee shall not be obliged to provide any warranty with regard to any of these agreements, however named. If the client, without prior written permission from the commissionee, proceeds to dismantle, repair or perform other work on the product or has others do so, all claim to warranty shall lapse.
6. If, in fulfilling his warranty obligations, the commissionee replaces components/products, said components/ products shall become his property.

Article 12 Liability

1. The commissionee's liability is limited to fulfillment of the warranty obligations described in article 11 of these conditions.
2. Except in the case of gross negligence on the part of the commissionee, or the applicability of statutory provisions regarding product liability as established for purposes of implementation of the relevant EU directive, and except as provided in section 1, any liability on the part of the commissionee, such as for loss of profits, other indirect loss and loss resulting from liability to third parties, is excluded. This exclusion may not be invoked if such invocation, where appropriate, would produce a result that would be unacceptable in terms of reasonableness and equity.
3. The commissionee is therefore also not liable for.
- infringement of patents, licences or other rights of third parties as a result of the use of information provided by or on behalf of the client;
- damage or loss, by whatever cause, of raw materials, semifinished materials, models. tools or other items supplied by the client.
4. If the commissionee, not having been commissioned to carry out the assembly, does provide help and assistance with assembly, of whatever kind, this shall occur at the client's risk.
5. If the client is not a consumer or equivalent customer, he shall indemnify or compensate the commissionee in respect of any claims by third parties for reimbursement of damages, for which the commissioneeís liability in his relationship with the client has been excluded in these conditions.
6. The client is responsible for the choice, the use and the application in his organisation of the products and other services and performance to be provided by the commissionee.
7. The commissionee is not liable for advice provided or to be provided, unless this has been or becomes the express subject of a written agreement.

Article 13 Intellectual property

The commissionee shall take all reasonably requirable precautions to ensure that the performance to be provided does not contravene any right of intellectual property of a third party, applicable in the Netherlands. If, despite this, the commissionee can be blamed for the fact that such right is infringed, the commissionee shall, notwithstanding the limits indicated in article 12, take back the items delivered and credit the cost of acquisition, or ensure that the client continues to be entitled to unhindered use of the item delivered, or of another equivalent item. The provisions of this article shall apply only if the client enables the commissionee promptly to represent his interests vis-a-vis the party asserting rights of industrial property.

Article 14 Models, equipment, tools, and dies

Models, equipment, tools, and dies, produced specially for an order, shall remain the property of the commissionee, even if costs have been charged therefor. If no orders for a particular item have been received and accepted by the commissionee for a period of two years, he shall be entitled to destroy the models, equipment, tools and dies concerned, without notifying the client involved hereof.

Article 15 Force majeure

If circumstances occur that aggravate the fulfillment of the obligations of the parties in a manner that would be expected in the event of normal completion of the transaction concerned, to such an extent that it cannot be assumed that the parties would have accepted the obligation concerned if the subject circumstances had been present, the respective mutual obligations shall be suspended.
If a situation as referred to in the preceding sentence has lasted for longer than ninety days, the parties shall be entitled, within ninety days thereafter, to cancel the agreement by giving written notice. Such performance as shall already have been completed under the agreement shall be paid for pro rata, without the parties owing anything further to each other.

Article 16 Suspension, dissolution

1. If the client fails to fulfil any obligation arising from the agreement concluded with the commissionee, or fails to do so adequately or on time, or if it is open to serious doubt whether the client is capable of fulfilling his contractual obligations to the commissionee, the commissionee shall be entitled, without notice of default or judicial intervention, either to suspend the implementation of any agreement concluded with the client, or to dissolve said agreement in whole or in part, without being obliged to pay any compensation and without prejudice to his further rights.
2. Should one of the parties request suspension of payments of be declared bankrupt, the other party shall be entitled to declare the agreements concluded dissolved by issuing written notification, or (at his choice) to suspend fulfillment of his obligations. All payments owed to the party entitled to terminate the agreements shall then become immediately payable. In addition, the party concerned shall retain in full the rights relating to non-fulfillment of obligations.

Article 17 Disputes

All disputes relating to matters to which the present conditions apply shall, subject to the right of the parties to invite decisions from the President of the District Court, giving judgment in interim proceedings, be submitted to the ordinary court in the commissionee's place of incorporation or district or, if parties so wish, to an arbitration tribunal. The latter arbitration tribunal shall be appointed in accordance with the regulations of the Stichting Raad van Arbitrage voor Metaalnijverheid en Handel (arbitration council for the metal industry and commerce), established in The Hague and shall pass judgment with due regard for the regulations of that council.

Article 18 Applicable law

All matters to which these conditions apply shall be governed exclusively by Dutch law. In the event of nullity of one or more provisions of these conditions, the parties shall be bound by rules of as far as possible corresponding purport that are not subject to nullity.

Article 19 Final provision

The present general conditions are intended to regulate in a reasonable manner the legal relationship between the commissionee and the client. In so far as circumstances occur in which these conditions, or any provision thereof, could have unreasonable results, these conditions shall to that extent not be applicable.

Lande Group's Privacy and Cookie Policy

Last amended on 5 September 2018

Lande NL B.V., Lande BE bvba., Lande Marine B.V. and Artifort-Shop B.V. (Dutch furniture manufacturer of the brands Artifort, Lande, Pörtner, and Zwaardvis - Chamber of Commerce numbers 16047876, 88826, 16030672 and 34146583), hereinafter jointly referred to for the purposes of this privacy policy as the Lande Group, respects the privacy of website visitors, customers and partners, and processes all data confidentially and in accordance with the European General Data Protection Regulation (GDPR) This page sets out privacy policy in the form of frequently asked questions and their answers to make it easy for you to find the information you're looking for. The privacy policy covers the processing of the personal data of our existing and potential business associates and users of our websites and other services. Scroll down or choose a subject for more information about it.

When does our Privacy Policy apply?

Our privacy policy covers the processing of all personal data of our existing and potential business associates and users of our websites. By 'personal data' we mean information that can be traced back directly or indirectly to an individual, without needing to know the name of that individual. Examples include customer numbers, addresses (street plus number, as well as place of residence), e-mail addresses, telephone numbers, cookie IDs, and financial data. We take the reliability and transparency of our services very seriously. We handle your personal data discreetly and with the utmost care and ensure that the processing of your data complies in full with the current laws and regulations (GDPR). We may amend our privacy policy in response to new developments. The latest version is always given on this page so that you can stay informed of any changes. If any important changes are made, we will actively inform of them you via our website and other channels.

Who processes your data and who protects it?

Lande Group is responsible for the processing of your data. This means that Lande Group determines how and what parts of your data are processed, for what purposes, on what grounds, and for how long data is retained. We do not process your data without good reason, and only if we need to do so for one or more specific purposes. You will find links to the websites of other parties, such as our dealers, in the Dealer Locator. Although we have selected these parties with the greatest care, we are not responsible for the processing of any data via these websites. Lande Group is not the controller for this data processing, and nor is it covered by our privacy policy.

What personal data do we process?

We process your data when you visit our website. Examples of the data we process include your IP address, but also your browsing behaviour, so that we can provide you with a more personalized and relevant service. We use cookies to see which parts of the website you have viewed during your visit. We may also process your data if you place an order with Lande Group, ask our customer service a question, or provide us with a business card. We do not process your data without good reason, and only if we need to do so for one or more specific purposes. Lande Group may process the following personal data:

  –  Initials, forename, and surname
  –  E-mail address, postal address and telephone number
  –  the details of the company you work for
  –  other data necessary for the provision of our products and services
  –  data about your visit to our websites, including the IP address of the device you use to visit our websites
  –  data you provide for to apply for a job with us.

In many cases, you yourself provide this personal data to Lande Group. This is the case if you ask a question, provide a business card, subscribe to our newsletter, or apply for a job with Lande Group. If you do not provide Lande Group with all the necessary personal data, Lande Group may be unable to fully deliver the products and/or services.

What do we use your data for?

Lande Group does not process your data without good reason, and only if we need to do so for one or more specific purposes. We may use your personal information for the following purposes:

  –  To contact you in response to a question or request
  –  To enter into an agreement, to fulfil the agreement, and to deliver our products and services
  –  To comply with legal obligations
  –  To carry out marketing activities, such as sending newsletters, invitations to trade fairs, and partner days (see below for more information)
  –  To monitor and improve the user-friendliness of our website
  –  To handle job applications.

Personal data is processed for the performance of an agreement or with your consent.

Marketing activities

We may contact you for marketing purposes if you create an Artifort account, subscribe to the digital newsletter, or purchase one or more articles and register your products. We do this through various marketing activities and channels. We may also combine information from other parties with information we already have about you. We will only do this with your consent. By analysing your behaviour based on our marketing activities, we make our information and offers more closely in keeping with your personal preferences. This involves profiling, which is any form of automated data processing in which we analyse certain personal aspects of you in order to predict your personal preferences, interests, and behaviour, for example. For this purpose we use cookie data and account details (and, with your consent, the data of other parties). Examples include:

  –  Recently viewed articles
  –  Personal rows of articles in our e-mails
  –  Discount codes on your birthday
  –  Advertising banners showing articles you have previously viewed

We analyse how effective our campaigns have been based on your behaviour. We do this by looking at your actions and reactions. Have you clicked links in e-mails or banners to view articles? And how well are our banner ads working? We process various data for marketing purposes.

Social media

If you communicate with any of Lande Group's brands through social media, e.g. by posting comments, uploading media, sending messages, sharing articles on our website, or clicking a 'like' button, we may receive information such as your name or user name, place of residence, e-mail address, and sex.

If you ask a question via social media we will store the data we receive with the data we already have about you. We do this in order to respond as well as possible to your question or comment and to give you a more personal service.

#artifort #artifans

Sometimes we may link your social media activities to our own. If, for example, you share publicly through your social media accounts your own photo of an Artifort design that you bought and posted with #artifort, we may repost that photo to our accounts. We do not do this automatically, because we first make a selection of photos. When reposting we always mention your account name: after all, the photo is not ours. If you want us to remove your photo, send us a private message via our accounts. We will respond to it as soon as possible. The use of social media such as Facebook, Instagram, Pinterest, Twitter, and YouTube is not subject to our terms and conditions and privacy policy, but to the terms and conditions, privacy, and cookie policies of the social media concerned. We encourage you to read them carefully if you have any questions.

Special offers

With the Lande Group brands, you are occasionally invited to take part in special offers, such as savings offers, competitions, campaigns, or competitions. Sometimes we ask you to fill in a form online to take part. We need your name, full address (street, number, postcode, and place of residence), age, telephone number, and e-mail address to confirm your participation and to send you prizes and discount codes. We also process your acceptance of our terms and conditions (which you must always accept if you take

part in a special offer) and details of your participation. Examples include entries, scores, etc., depending on the promotion.

Customer satisfaction survey

We need a clear understanding of our customers' experience and satisfaction to improve your customer experience, our products, and our services.

For how long do we retain personal data?

As a rule, Lande Group does not retain your data for longer than is necessary for the purpose for which we collect it. After this, we erase or anonymize this data. Anonymizing means making sure that data can no longer be traced back to you. In some cases we have a retention obligation under which we need to keep certain data for longer than strictly necessary for the purpose for which the data is provided. In these cases, we have grounds for retaining the data and ensure that it can only be used for that purpose. After that we will of course still anonymize or erase your data. Lande Group regularly cleans up its databases to erase stored data.

< 2 years

This retention period covers the following categories:

  –  If, after an initial contact, no further correspondence has taken place and Lande Group does not enter into a commission agreement with you, your personal data is erased during the annual database clean-up
  –  Personal data provided for the purposes of a job application is erased in the annual database clean-up, if your application is unsuccessful, unless otherwise agreed.

7 years

This retention period covers the following categories:

  –  Obligation to keep accounts and records
  –  Obligation to retain for warranty settlement. We count this from the day we start to deal with the complaint.
  –  Tax documentation and reports on goods shipments, imported and exported goods, and other relevant data
  –  Your credit agreement. Your name appears in this agreement, for example.
  –  Information and correspondence about the credit agreement, including the creditworthiness check (BKR-onderzoek) and the results of the income and expenditure test
  –  Correspondence on debt collection, including prior notification of the Credit Registration Office (BKR)
  –  Payment summaries/invoices
  –  Orders, proof of order deliveries
  –  All purchase reports on goods, imports, and exports.

Marketing activities only with consent

The personal data for which you have explicitly given your consent for us to process is kept for as long as Lande Group uses that data to carry out marketing activities. Should Lande Group for any reason stop using your data, it will be retained for that purpose for a maximum of one year after the last marketing activity has been sent and will be erased in the annual database clean-up. It remains possible at all times to withdraw your consent for us to process your personal data. You can do this by clicking on the link in the relevant direct mail message or by contacting us at privacy@lande.group.

What personal data do third parties process?

We employ third parties for the manufacture of products and performance of services, the delivery of furniture, and other activities.

We work with third parties who help us with:

  –  Logistical and operational purposes, such as mail processors, parcel deliverers, and parties that help us to send e-mails.
  –  Services in our distribution centre, such as the parcel sorters.
  –  Marketing services for personalizing our brand and displaying relevant offers and advertisements on our website, the digital newsletter, and the websites/apps of third parties. We use software for this, such as Google Adwords.
  –  Analytical services for analysing data about your visit to and use of our website. We use software for this, such as Google Analytics.
  –  IT services for the maintenance and management of our systems and the storage of data.
  –  Facilitating special promotions (savings offers, competitions, campaigns, and contests).
  –  Conducting customer satisfaction surveys.
  –  Creditworthiness assessment and registration in collaboration with the BKR Foundation.
  –  Cooperation with supervisory authorities, tax authorities, and investigative bodies, such as the police and the public prosecution service. We only issue data to these parties if we are legally obliged to do so.

Lande Group does of course make every effort to ensure that it shares your personal data only with parties that also comply with the GDPR. Lande Group enters into a processor agreement that meets the GDPR requirements with third parties that are not themselves controllers but process your personal data. This is to guarantee to as great an extent as possible that your personal data is handled at the same level of security and confidentiality.

How do we secure your data?

Your privacy is important: we take the security of your personal data very seriously. We have taken various measures to ensure that your data is and remains secure. When securing your data, we take into account the possible processing risks affecting your data: e.g. if it is lost or used unlawfully. We have set out below our security measures for you.

  –  Secure access to the online environment in which personal data is processed
  –  We regularly subject our website to automatic security scans.
  –  Communication via the website, e-mail, or app is encrypted and secure.
  –  We have many systems that communicate with each other. ● We ensure that we send data from one system to another in a secure and controlled manner.
  –  We protect our systems against malware, viruses, cryptoware and hacking software.
  –  Only employees of Lande Group who need access to your data to do their work can access it.
  –  We log hacking attempts and the use of your data by our staff so that we can keep track of what is happening.
  –  Third parties who need access to your data are required to take appropriate technical and organizational security measures and to oblige their employees to maintain confidentiality.

Security incidents/data breaches

We respond immediately to security incidents such as the theft of a laptop or an attack on our systems. We investigate whether a security breach (weak point in our security) or a data breach (loss or unlawful processing of your data) is involved. We resolve security and data breaches as soon as possible. In the event of a data breach we call in the Dutch Data Protection Authority within 72 hours, unless it is unlikely that the data breach poses a threat to your privacy. If the data leak presents a serious risk to your privacy (for example, if a large amount of data or sensitive data has been leaked), we are obliged to report the leak to you as well. If you have established a security incident or data breach at Lande Group, please send an e-mail to privacy@lande.group within 24 hours.

What are your rights?

You have certain rights regarding Lande Group's processing of your personal data. You have the right to obtain information about how we process your personal data, but also to access, rectify, erase, restrict, or transfer it and to object to our processing it and to refuse to have it used for automated decision-making purposes. You have the right to withdraw your consent to your personal data being processed at any time. You can send a request for deregistration to privacy@lande.group. We will always verify your identity in such cases. Lande Group will do its utmost to respond to your request as soon as possible, but no later than within four weeks. In addition to the above rights you can also submit a complaint to the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Here at Lande Group, we trust that we will be able to find a satisfactory solution in consultation with you should any questions or problems arise.

Do we use cookies?

Yes, we use different types of cookies and similar technologies. These have various functions, including making our website work properly and making it more user-friendly for you. Cookies are small files that are stored on the hard disk or in the memory of your computer, tablet, or smartphone.

Lande Group uses the following types of cookie:

Functional – Functional cookies help make a website more usable by enabling basic functions such as page navigation and access to secure areas of the website. The websites cannot function properly without these cookies.

Analytical – The websites use Analytical cookies of Google Analytics, an analysis program offered by Google Inc. Google Analytics uses cookies to help the Lande Group analyse how visitors use the website. The information generated by the cookie about your use of the website is transferred to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website and to compile reports on website activity. Google may pass this information on to third-parties if legally obliged to do so or if these third parties process the information on Google's behalf. Google will not combine your IP address with other information held by Google. We have anonymized IP tracking Google Analytics. We only place these cookies with your consent. If you have not agreed to the use of such cookies, they will not be placed. The information is transferred to and stored by Google on servers in the United States. Google states that it adheres to the Privacy Shield principles and is affiliated to the Privacy Shield program of the United States Department of Commerce.

More information about the policy of Google Analytics is given here.

Advertising - The Lande Group's websites are planning to use Google AdWords to display relevant advertisements in searches in Google and its partners and uses cookies to measure their effectiveness. Google AdWords cookies are stored for a period of 30 days. When visitors go to Google services and websites that are partners of the Google Display Network, Google uses cookies to store a number in your browser in order to remember those visits. This number is unique and identifies a web browser on a specific computer, not a person. We use cookies from Google AdWords (Google Display Network) and Facebook (Facebook Custom Audience, Facebook Impressions, Facebook Connect, and Facebook Pixel) to make advertisements available with your consent. These cookies ensure that advertisements that are more relevant to you are displayed.

Conversion tracking Google Adwords

The purpose of this is to determine whether a visitor who clicks on an advertisement ultimately fills in a web form. A cookie is placed for this purpose. This is how we identify the user and use his or her data to measure the above.

Remarketing

We collect data on our websites that allows us to show advertisements to visitors who have visited specific pages. We do this to display more targeted and personalized advertisements.

  –  We may show advertisements on internet sites through third parties, including Google.
  –  We use Google's cookies to display advertisements based on your previous visits to our website.

These cookies are for the following purposes:

  –  the websites register your visits in order to assess your interests
  –  records are kept of which ads you have already seen to prevent you from seeing the same ads every time
  –  it is possible to keep track of how many unique visitors click on the advertisement
  –  targeted advertisements can be shown
  –  it is possible to check whether you have clicked on an advertisement
  –  Information about your browsing behaviour is passed on to other websites
  –  use is made of services of third parties to show advertisements to you
  –  more relevant advertisements are shown based on your social media use.

The remarketing cookie expires after 30 days.

Links – Our websites contain links to external websites. Clicking on a link takes you to a website outside this website. These external websites may use cookies. Please refer to the cookie or privacy policy of the website in question.

Social Media – Our website features buttons to promote (‘like’) or share (‘tweet’) web pages on social networks such as Facebook, Instagram, LinkedIn, and Twitter. These buttons use pieces of code provided by the social media channels themselves. Cookies are placed using this code. Lande Group has no influence over this.

Do you not want to receive any cookies? You can always change your settings or delete cookies yourself. More information about this is provided in the instructions or the Help function of your browser. Good to know: if you disable cookies, our website may not work as well as it should.